From a Member-Owner

Amazing Member Experience

At Elevations Credit Union, every member is an equal owner of our financial cooperative—regardless of how much money they have in their account. We believe it matters where you bank, and we strive to help our members and community thrive.

We’re always looking for ways to provide amazing experiences along with financial solutions, and we’re excited to be able to share our members’ stories in our blog. This month, it’s Xiante’s turn:

The most important thing to me is customer service. I really appreciate being made to feel welcomed and valued. I never have enough money to be what I would call a model customer, yet everyone, at my every visit at ECU, in the entire time that I have been a customer, has treated me as if I were a billionaire. You all greet me warmly, conduct our business deftly and kindly, and you know to ask me all the things I forget to ask—such as whether I’d also like cash back (thanks- I forgot again!). You have shared chocolates and dog stories with me, and I always leave with a smile (and often a cup of coffee and a cookie) and feel as if I am valued. Thank you so much.

Thank you Xiante for your membership and your feedback! At Elevations, you do not have to be a billionaire to be treated like one. You are a valued member, and an equal owner of our financial cooperative.

Author Elevations Credit Union

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